SHIPPING & RETURNS

Shipping Policy

Products that are shipped freight and have free shipping are shipped to COMMERCIAL/BUSINESS ADDRESS with Loading Dock or Forklift. Buyer is responsible for unloading.

IF AVAILABLE: Residential address will apply $125.00 shipping charges if available + $75 Lift gate charge for residential address deliveries.

 

If buyer does not have COMMERCIAL/BUSINESS ADDRESS we can ship to shipping company terminal near the buyer and buyer can pick up from shipping company terminal at no additional cost.

Commercial Address Eligibility:

  • Must be zoned commercial or industrial

  • Must be owned or leased by a registered business

  • Must have receiving hours between 8am & 5pm (Monday - Friday)

  • Must be accessible by a tractor trailer

  • Must be equipped with a loading dock (48”- 52”) or a forklift to quickly and safely unload freight

  • Notification or appointment will not be provided prior to delivery

Exclusions:

  • Residential or home businesses

  • Farms or Ranches

  • Limited Access Locations

  • Limited access may also include commercial businesses not open to the walk-in public or where an employee is not available to assist with loading or unloading.

  • Camps, places of worship, educational institutions, construction sites, fairs and carnivals, individual/mini storage units, military base/installations, mine sites, some government facilities, schools, businesses located outside city limits, rural locations and farms. 

  • Deliveries requiring an appointment or delivery notification

  • Weekend deliveries

  • Locations outside of the continental US

• ***Shipping to *Puerto Rico, *Alaska,*Hawaii and all International buyers is additional  Please contact us Before purchasing!

Return & Exchange Policy

Buyer have 14 days to return. Buyer pays for return shipping.

 

Once the 5 start tool receives the item back from the buyer, 5 star tool Team  have 2 business days to issue your refund. When the refund is issued , the buyer will receive an email letting them know that the refund has been issued.

 

It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

 

The buyer will be charged a 15% Restocking fee.

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info@5startools.com

8845 SHERIDAN RD,

KENOSHA, WI 53143

Tel: 773-386-4806   

Tel: 773-225-5979

FAX: 262-764-9017